January 20, 2015 Recognizing the Need for Recognition First and foremost, it’s important to realize that rewards and recognition are not one and the same. Rewards tend to have a cost associated with them, whereas recognition is typically free or of minimal cost. A great definition of employee recognition by Kim Harrison is “the timely,… [Read More]
Employee Engagement Blog
Make Work Fun with Gamification!
January 13, 2015 Gamification: Making Work Fun! You may have heard the word gamification, as it’s starting to become more popular, especially in the workplace, but what exactly does it mean? Gamification is applying game metrics in non-game settings to increase user engagement and drive user behavior with appropriate rewards. Gamification is a great way… [Read More]
Continuing Employee Engagement Following the Holidays
Employee engagement seems easy during the holidays – parties, presents, and all kinds of good cheer. Before you know it, it will be January 2nd and the new year will have begun. The post-holiday blues have been shown to spill into the workplace, taking a toll on employee motivation, engagement, and productivity. It’s never too… [Read More]
Just Released! Customer Experience for Dummies by Roy Barnes and Bob Kelleher
November 19, 2014 Customer Experience for Dummies was released on November 17, 2014. Roy Barnes and Bob Kelleher focused this book on how to gain, engage and retain customers with positive experiences. It is essential for leaders to listen to their customers and be able to engage with them through different channels; this book provides… [Read More]
The Employee Engagement Group Selected to an Elite Panel of Judges
The Employee Engagement Group Selected to an Elite Panel of Judges The Employee Engagement Group was recently selected as one of 12 panelists worldwide to participate in judging submissions for the Takatuf Excellence Award (TEA) in the Middle East. We join other panelists from companies such as LinkedIn, Hay Group, Aon Hewitt, Franklin Covey, London… [Read More]
The Good, Bad and Ugly: Social Media’s Impact on Your Brand
There’s no denying that social media has taken the world by storm. Facebook, LinkedIn and Twitter boast millions of users. Social media is a huge engagement, staffing, retention, and branding tool. It’s at the foundation of what we call tri-branding — i.e., when companies use social media to link both product and employment brand, and… [Read More]
Purpose is an Employee Engagement Driver
Purpose is an Employee Engagement Driver Purpose is an Employee Engagement Driver Purpose is an employee engagement driver and a win-win for all involved. Employees who feel a sense of purpose in their work tend be happier, healthier, and more productive. Employers who attract workers who share the same purpose driven mission of why the company… [Read More]
Tammy Jordan joins The Employee Engagement Group
October 1, 2014 – Woburn MA – Tammy Jordan joins The Employee Engagement Group The Employee Engagement Group is pleased to introduce Tammy Jordan as Vice President of Consulting. Tammy will oversee our consulting practices, while lending organizational development and leadership consulting support to current and emerging clients. Tammy will also work closely with our… [Read More]
Leaders Who Shaped My Engagement – Who Shaped Yours?
Shaping my Engagement As you might imagine, my engagement experiences revolve around someone who inspired others to lead and follow. I’d like to highlight three leaders who shaped my engagement. All three of these leaders had traits in common that I’ve learned and practiced throughout my professional career – they: Set reasonable but challenging expectations Provided… [Read More]
3 Leadership Lessons Learned from the Market Basket Family Feud
As Background… Market Basket is a large regional supermarket chain in the New England area consisting of over 25,000 employees at 71 locations. Originally called DeMoulas, it started out as a small “mom and pop” grocery store by Greek immigrants in 1916 in Lowell, Massachusetts. The store was sold to two DeMoulas sons, Mike and… [Read More]