Towers & Watson reports that companies with high levels of employee engagement, operating income improved by 19% over 12 months while, in companies with low levels of engagement declined by 33%. Their research shows that out of all organizational charcteristics, an understanding of some key topics have the greatest influence on employee engagement levels. These include:
• Leadership
• Strategic direction of the organization
• Genuine interest in the employee’s well-being
• Recognition
• Clear communication of company purpose & direction
• Respect
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