Bob Kelleher recently spoke with Anthony Fasano from the Engineering Management Institute about the importance of employee engagement and how organizations have been looking at it all wrong. Bob also provides some tips on having empathy in the workplace, and how by doing so, you can help with the overall success of your organization.
A Few Key Points:
- Engagement is not satisfaction. If you focus on employee satisfaction you have as much of a risk of creating a culture of employee entitlement as a culture of engagement.
- Engagement is the intersection that occurs when an organization, or a boss is doing all they can to help an employee reach his or her potential, while the employees simultaneously are doing all they can to help the business be a success.
- If you hold employees accountable, their engagement score goes up. Employees, in general, are looking to achieve and to win. It’s important to allow your employees the opportunity to win. You have to provide the necessary compensation structures, financial structures, reward systems, metrics and KPI’s, so they can see that line of sight.
Listen to the podcast and read the full article HERE!
