November 19, 2014 Customer Experience for Dummies was released on November 17, 2014. Roy Barnes and Bob Kelleher focused this book on how to gain, engage and retain customers with positive experiences. It is essential for leaders to listen to their customers and be able to engage with them through different channels; this book provides… [Read More]
Employee Engagement
The Employee Engagement Group Selected to an Elite Panel of Judges
The Employee Engagement Group Selected to an Elite Panel of Judges The Employee Engagement Group was recently selected as one of 12 panelists worldwide to participate in judging submissions for the Takatuf Excellence Award (TEA) in the Middle East. We join other panelists from companies such as LinkedIn, Hay Group, Aon Hewitt, Franklin Covey, London… [Read More]
The Good, Bad and Ugly: Social Media’s Impact on Your Brand
There’s no denying that social media has taken the world by storm. Facebook, LinkedIn and Twitter boast millions of users. Social media is a huge engagement, staffing, retention, and branding tool. It’s at the foundation of what we call tri-branding — i.e., when companies use social media to link both product and employment brand, and… [Read More]
Purpose is an Employee Engagement Driver
Purpose is an Employee Engagement Driver Purpose is an Employee Engagement Driver Purpose is an employee engagement driver and a win-win for all involved. Employees who feel a sense of purpose in their work tend be happier, healthier, and more productive. Employers who attract workers who share the same purpose driven mission of why the company… [Read More]
Tammy Jordan joins The Employee Engagement Group
October 1, 2014 – Woburn MA – Tammy Jordan joins The Employee Engagement Group The Employee Engagement Group is pleased to introduce Tammy Jordan as Vice President of Consulting. Tammy will oversee our consulting practices, while lending organizational development and leadership consulting support to current and emerging clients. Tammy will also work closely with our… [Read More]
Leaders Who Shaped My Engagement – Who Shaped Yours?
Shaping my Engagement As you might imagine, my engagement experiences revolve around someone who inspired others to lead and follow. I’d like to highlight three leaders who shaped my engagement. All three of these leaders had traits in common that I’ve learned and practiced throughout my professional career – they: Set reasonable but challenging expectations Provided… [Read More]
3 Leadership Lessons Learned from the Market Basket Family Feud
As Background… Market Basket is a large regional supermarket chain in the New England area consisting of over 25,000 employees at 71 locations. Originally called DeMoulas, it started out as a small “mom and pop” grocery store by Greek immigrants in 1916 in Lowell, Massachusetts. The store was sold to two DeMoulas sons, Mike and… [Read More]
How are Employee Engagement Goals Similar to a Gym Membership?
We have all been there: signing up for the gym membership, feeling motivated to get in shape and create healthy goals. It’s easy though, you sign up and now that you have this great membership you expect the pounds to start dropping, and your clothes to start fitting better. But did you sign up to… [Read More]
Monkeying Around at SHRM14
SHRM14 is a success story for The Employee Engagement Group. Having a booth set up in such a large exhibit hall it’s easy to get lost and miss some of the best booths, which is why it’s essential to get creative and draw attention to your company. So, what did we do? We hired a monkey! Toby, the… [Read More]
Kaitlyn Carr joins The Employee Engagement Group
June 19, 2014 – Woburn, MA – Kaitlyn Carr joins The Employee Engagement Group The Employee Engagement Group is pleased to introduce Kaitlyn Carr as their newest team member as an Organizational Development Specialist. Kaitlyn will assist clients in all facets of organizational effectiveness including employee engagement surveys, leadership and engagement workshops, employee engagement certifications,… [Read More]