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Harvard Business Review, Gino, Francesa and Pisano, Gary, April 2011, pgs. 69-74 Harvard Business School professors, Gino and Pisano believe organizations that experience success limit their learning potential and run a risk of failing. They believe that success can breed failure because they stop learning as an organization and as an individual. When an organization experiences success, they… [Read More]
March 12, 2011, Adam Bryant, New York Times. Google has identified Manager Tips That Are Most Effective For their Culture Be a good coach Empower you team and don’t micromanage Express interest in team member’s success and personal well being Don’t be a sissy-be productive and results-oriented Be a good communicator and listen to your team Help your… [Read More]
Training Mag., Bob Kelleher, March 21, 2011, 10 Tips to Continue to Engage Employees During These Challenging Times Bob Kelleher, CEO of The Employee Engagement Group shares alarming employee engagement statistic: In December, 2010, Economic Intelligence Unit reported that 84% of C Suite executives say that disengaged employees are one of the largest threats to their… [Read More]
Sales & Service Excellence, April 2011, Bob Kelleher Bob Kelleher, Employee Engagement though leader and author of Louder Than Words shares his counsel on employee engagement. Employee engagement is not about money, benefits or things: You cannot buy employee engagement long term with financial rewards. Engagement should encompass a mutual commitment between employer and employee…. [Read More]
Canadian HR Reporter, 3/28/11 Bob Kelleher, author of Louder than Words, 10 Practical Employee Engagement Steps that Drive Results shares his thought leadership on the importance of an employees relationship with their first line manager. First line managers are a key ingredient to employee engagement because they help to communicate the company’s goals, performance and… [Read More]
Bob Kelleher, Author of Louder than Words, and CEO of The Employee Engagement Group, outlines 10 steps of employee engagement for hotel team members. Kelleher states, Successful hotels and hotel chains know that their employees are #1. Certainly customers need to be are “1b,” so to speak. But, hotels that “get it” understand that their… [Read More]
Switch, Dan & Chip Heath There are countless books on change management, however every now and then, a book comes along that stops you in your tracks and makes you wonder, “Why hasn’t anyone thought of this before?” Authors, Chip and Dan Heath, combine theory and persuasion in a practical manner that everyone can learn from. Switch… [Read More]
Harvard Business Review, Karen Dillon, April 2011, page 86 Former CEO of Procter and Gamble, A.G. Lafley is considered as one of the most successful Chief Executive Officers in recent history. However, Lafley explains that some of the biggest lessons learned have come from making mistakes. Lafley carefully studied P&G’s past 30 years of unsuccessful acquisitions… [Read More]
Partners, Spring 2011, Best Practices in Hiring and Retention, Samuel Greengard During this recession, many business have lost focus of employee engagement. According to Eric Nielsen, Managing Director for Korn/Ferry International, a leading executive firm adds, “…successful companies align their mission and business goals with their people“. 5 Ways to Put Recruitment and… [Read More]
According to Burson-Marsteller Evidence Based Communications Group, 50% of Fortune Global companies leverage YouTube. Google uses YouTube for job recruitment. In this video, you gain an understanding of their work culture, values, and employee benefits including: on-site day care, exercise facilities and much, much more. To watch the video, Click Here To read Burson-Marsteller’s study,… [Read More]
